Becoming a Volunteer at NBDMHC
National Black Doll MuseumHC volunteers have provided several thousand hours of service, in a variety of roles. Volunteers have the opportunity to gain exposure to the workings of a unique grassroot communty organization and contribute valuable visitor services to a nonprofit institution. Our volunteers contribute their talents, knowledge, skills, enthusiasm, and energy and, in turn, provide an invaluable service to the community and our organization.
What are the personal qualities of a Museum Volunteer?
Open-Mindedness, patience and compassion to work with a diverse public and staff
Integrity to represent the institution and oneself with the highest standards
Maintain the confidentiality of all proprietary or privileged information of the museum to which they are exposed while carrying out assignments
Dedication to the museum’s mission and to the values of the volunteer program.
Reliability to consistently keep one’s volunteer commitment to the museum
Understand that volunteers are supervised by the museum staff, and do not have any other authority to represent the museum, make contracts for the museum, or make any other commitment on its behalf. Letters and other communications written by volunteers must be authorized by a member of the museum’s permanent staff with appropriate seniority and authority
Ability to work shifts (2) two to four hours: Tues-Sa 10:00am – 7:00pm per month
Familiarize themselves with the basic information relating to the exhibitions.
Refrain from imbibing alcoholic beverages during events, but join staff in enjoying a celebratory toast at the conclusion of the event
- Training will be provided
Initiative taking, proactive and comfortable seeking out visitor contact and speaking in front of a small group, friendly and outgoing, comfortable using cash register and computer technology, physical stamina—oftentimes shift or assignment will be spent standing or walking
Admissions/Membership Services Desk
Serve as ambassadors to the public
Greet members, museum visitors and take admission fee on cash register
Answer visitor questions and inquiries
Encourage all visitors to sign the comments book or computer
Inform visitors on how to become a member
Orient visitors to the exhibits, the museum store, restrooms, etc.
Provide information about other museums, nearby restaurants and transportation
Seek out and approach groups and help orient them by greeting them, establishing whether they have a reservation, leading group to appropriate area/s or museum personnel
Cash handling experience preferred
- Museum Store
Customer service, greet people, assist customers in finding merchandise
Assist with stocking, pricing and displaying merchandise
Take telephone orders and answer telephone inquiries
Use cash register/point-of-sale system (cash handling experience preferred)
- Monitor inventories
Keep membership brochures and other museum visitor information stocked at desks
Offer memberships for member discount
- Encourage all visitors to sign the comments book, fill out comment card or complete computerized feedback form
Exhibit Explainers/Tour Guide
Interact with museum guests of all ages by assisting guests to explore exhibits and sharing their knowledge of the exhibits. An arts background and docent or tour guide experience is helpful but not required to become a volunteer as training is provided. All that is required is a strong interest indiverse cultures plus the ability to communicate with people of all ages and background. Conduct tours of exhibitions for school groups, conferences and professional associations as well as visitors. Encourage all visitors to sign the comments book or computer
Whether it’s stuffing, filing, copying, data entry or all of the above, Helping Hand volunteers are on the job. Volunteers work individually or congenial small groups to perform these crucial tasks. Scheduling is determined by the projects available.
Events require many volunteers throughout the year. Assist with welcoming guests, ticket-taking and/or sign-in, directing guests serving food and beverages; informing visitors on how to become a member and offering member benefits; encouraging visitors to sign the comments book. As needed; be aware that events may be scheduled after-hours.
Other museum volunteer positions may be available. To get a complete list of currently available opportunities, please contact
Are there benefits to becoming a volunteer? Absolutely!!!
Free admission to museum
Subscription to Doll E. Scoop membership newsletter
Attend programs, lectures, field trips & special events sponsored by the Museum and affiliates.
Admission to Black Doll Collector Convention Public Day Event
10% discount at the Museum Store
Opportunity to meet artists, students and guest celebrities
Make new friends, learn new skills
Build professional relationships
Download and print an application to become a volunteer and mail or drop off your completed form to the office
Parental Consent Form
Parents of volunteers under 18 must complete a Consent to Treatment form ( PDF 105 KB]
Are you interested in becoming a Volunteer? If you have questions after exploring this web site, please contact Laverne .
email address: cottoncelestenbdm@
Mailing address: National Black Doll Museum 288 N. Main Street Mansfield, Ma 02048
No prior museum experience is expected. Training will be provided for all volunteers in departments throughout the Museum.