Becoming a Volunteer at NBDMHC 

National Black Doll Museum  volunteers have provided several thousand hours of service, in a variety of roles. Volunteers have the opportunity to gain exposure to the workings of a unique  grassroot community organization  and contribute valuable visitor services to a nonprofit institution. Our volunteers contribute their talents, knowledge, skills, enthusiasm, and energy and, in turn, provide an invaluable service to the  community and our organization.

What are the personal qualities of a Museum Volunteer?

Open-Mindedness, patience and compassion to work with a diverse public and staff

Integrity to represent the institution and oneself with the highest standards

Maintain the confidentiality of all proprietary or privileged information of the museum to which they are exposed while carrying out assignments

Dedication to the museum’s mission and to the values of the volunteer program.

Reliability to consistently keep one’s volunteer commitment to the museum

Understand that volunteers are supervised by the museum staff, and do not have any other authority to represent the museum, make contracts for the museum, or make any other commitment on its behalf. Letters and other communications written by volunteers must be authorized by a member of the museum’s permanent staff with appropriate seniority and authority

Ability to work (2) shifts per month for  two to four hours: Tues-Saturday   10:00am – 7:00pm

Familiarize themselves with the basic information relating to the exhibitions.

Refrain from imbibing alcoholic beverages during events, but join staff in enjoying a celebratory toast at the conclusion of the event

  • Training will be provided

Recommended Skills

Initiative taking, proactive and comfortable seeking out visitor contact and speaking in front of a small group, friendly and outgoing, comfortable using cash register and computer technology, physical stamina—oftentimes shift or assignment will be spent standing or walking


Admissions/Membership Services Desk

Serve as ambassadors to the public

Greet members, museum visitors and take admission fee on cash register

Answer visitor questions and inquiries

Encourage all visitors to sign the comments book or computer

Inform visitors on how to become a member

Orient visitors to the exhibits, the museum store, restrooms, etc.

Provide information about other museums, nearby restaurants and transportation

Seek out and approach groups and help orient them by greeting them, establishing whether they have a reservation, leading group to appropriate area/s or museum personnel

Cash handling experience preferred

  • Museum Store

Customer service, greet people, assist customers in finding merchandise

Assist with stocking, pricing and displaying merchandise

Take telephone orders and answer telephone inquiries

Use cash register/point-of-sale system (cash handling experience preferred)

  • Monitor inventories

Keep membership brochures and other museum visitor information stocked at desks

Offer memberships for member discount

  • Encourage all visitors to sign the comments book, fill out comment card or complete computerized feedback form

Exhibit Explainers/Tour Guide

Interact with museum guests of all ages by assisting guests to explore exhibits and sharing their knowledge of the exhibits. An arts background and docent or tour guide experience is helpful but not required to become a volunteer as training is provided. All that is required is a strong interest in a diverse cultures plus the ability to communicate with people of all ages and background. Conduct tours of exhibitions for school groups, conferences and professional associations as well as visitors. Encourage all visitors to sign the comments book or computer

Helping Hands

Whether it’s stuffing, filing, copying, data entry or all of the above, Helping Hand volunteers are on the job. Volunteers work individually or congenial small groups to perform these crucial tasks. Scheduling is determined by the projects available.

Special Events

Events require many volunteers throughout the year. Assist with welcoming guests, ticket-taking and/or sign-in, directing guests  serving food and beverages; informing visitors on how to become a member  and offering member benefits; encouraging visitors to sign the comments book. As needed; be aware that events may be scheduled after-hours.

Other museum volunteer positions may be available. To get a complete list of currently available opportunities, please contact


Are there benefits to becoming a volunteer?  Absolutely!!!

Free admission to museum

Subscription to  Doll E. Scoop membership newsletter

Attend programs, lectures, field trips & special events  sponsored by the Museum and affiliates.

Admission to Black Doll Collector Convention Public Day Event

10% discount at the Museum Store

Opportunity to meet artists, students and guest celebrities

Make new friends, learn new skills

Build professional relationships



Download and print an application to become a volunteer  and mail  or drop off your completed form to the office

Parental Consent Form

Parents of volunteers under 18 must complete a Consent to Treatment form  ( PDF 105 KB]

Contact Information

Are you interested in becoming a Volunteer? If you have questions after exploring this web site, please contact  Laverne .

Telephone  774-284-4729

email address:  info@nbdmhc.org
Mailing address: National Black Doll Museum 288 N. Main Street Mansfield, Ma 02048


No prior museum experience is expected. Training will be provided for all volunteers in departments throughout the Museum.